Help

CheapTickets wants you to have a great trip and a great shopping experience. If you have any questions on your trip or how to use the website, this is the place to find your answers. And when you need it, a CheapTickets customer service representative will be there to help.

Check out the Help sections below to find answers to common CheapTickets questions.
Send an email to cs@cheaptickets.co.th and we will get back to you within 24 hours. We can respond to most requests except pricing and change quotations.
Call +66 (0)60 002 4037 to speak to a CheapTickets customer service representative. CheapTickets customer service representatives are available:

Monday to Friday: 08.30 - 17.30 hrs.
Saturday: 09.00 - 16.00 hrs.

Initial Help (FAQ)

Security and Privacy Information: Security and Privacy
Will I need a passport and visa for international travel? Information about passports and visas

Flights

Searching For Flights on CheapTickets: Tips and Instructions for shopping for airline tickets
After Booking: Confirmation,change and cancellation of your booking
Billing: Confirmation, change and cancellation of your booking

Hotel

Booking a Hotel. Hotel Information and Searching