What confirmation will I receive from CheapTickets once my reservation is completed?
Once you have completed your reservation through CheapTickets a "Booking Confirmation" email will be sent to the email address provided by you during your booking. Typically the "Booking Confirmation" email is received within an hour of the completion of your booking. Once your credit card charge has been authorised by your credit card company, and the ticket(s) issued, you will receive a "Ticket Confirmation" email. This email will provide you with the ticket number(s) associated with your reservation as well as a full recap of your booking. Credit card authorisation and other CheapTickets security checks can take up to 24hrs from the time the booking is completed.
NOTE: Be aware that some email accounts might send the CheapTickets "Booking Confirmation" and/or "Ticket Confirmation" email to your "junk mail" or "spam" folder. If you have not received the referenced emails within the time lines provide, check any "junk mail" or "spam" email folder for CheapTickets email communications.
How do I change or cancel my itinerary and what fees are charged for this service?
If your trip plans change, it's easy to request a change to your reservation. Simply fill out the online change request form and we will provide a quote for the requested change by email. Click here to access the online form.
Cancel Your Ticket:
You can cancel your airline reservation; however, all airline tickets are subject to the rules and restrictions for the fare you agreed to at the time of purchase. Your ticket may be subject to severe penalties or may have no value towards future purchase if cancelled.
Change Your Ticket:
Most tickets do allow for changes to be made. All changes must be made BEFORE the original date of departure. Airline penalties of up to THB 12,175/person will be accessed when changes are made. If you change your air itinerary, a new ticket must be issued. If the new fare is greater than the original fare, you must pay the fare difference in addition to the change penalty charged by the airline. Neither CheapTickets nor other travel agencies control the penalty fees set by the airline and have no authority to waive them. In addition, CheapTickets charges a THB1,000/person change/cancellation fee for the service.
Change requests made after the first travel date has passed are handled on a case by case basis. Please contact CheapTickets at +66 600024037 or the airline on which the change will be made.
Some tickets do not allow for any changes, even with a fee. Some types of changes are not allowed on tickets at all. Here are some general restrictions:
You cannot change the name on an airline ticket or give the ticket to someone else to use.
You cannot exchange a ticket from one airline to another.
Some airlines will not allow the ticket to be reused if the original reservation was not cancelled prior to the original departure date.
In order to process your change request accurately, CheapTickets has the following time requirements:
For changes to electronic issued tickets, CheapTickets requires a minimum of 4 days PRIOR to the original/new departure date to facilitate the changes.
For changes to paper tickets issued before the change in airline policy, CheapTickets requires a minimum of 10 days PRIOR to the original/new departure date. This additional time is necessary to allow for the paper tickets to be returned to CheapTickets for changes, then sent back once changes are completed. All shipping must be done using a trackable delivery service and is at the expense of the customer.
Is my ticket refundable?
Although many of the discounted tickets issued by CheapTickets are Non-Refundable, in some cases Refunds are allowed. To determine if your ticket(s) qualifies for a refund, contact our Customer Service Center at +66 600024037.
Can I change the routing my existing itinerary?
The rules associated with the fares offered by CheapTickets generally DO NOT allow for changes to the original routing once tickets have been issued. However, in some rare cases, the fare rules do allow for routing changes. To determine if the rules associated with your ticket allow for routing changes, please contact our Customer Care Center at +66 600024037.
Why was my credit card only billed for the CheapTickets booking fee and not for my ticket?
CheapTickets processes the booking fee, when applicable, at the time the flight reservation is made. A reservation holds the flight record but is not 'ticketed' immediately. Once the reservation is 'ticketed' the fare value will be processed on the credit card provided. This means that in some cases you could see two charges associated with your booking; one for the CheapTickets booking fee, the other for the actual airfare.
Where can I view my reservations ?
To view your reservation, go to any page on the CheapTickets site and click on the "my trip" link on the top left side of the page. Then enter your CheapTickets Trip ID and the email address associated with the booking. From this same area you can also review travelers names, pricing, fare rules, and other miscellaneous information associated with your CheapTickets reservation.
What should I do if I didn't receive a confirmation email for my reservation?
After completing your booking through CheapTickets you will see a confirmation page providing your "CheapTickets Trip ID". In addition, a confirmation email will be sent to the email address provided at the time of booking.
If you did not receive your confirmation email within 24 hours of booking we recommend the following:
Check the Spam/Junk Email folder within your email account to ensure that your confirmation email was not auto-filtered to that folder. If the confirmation e-mail was placed in your spam/junk email folder we recommend adding CheapTickets to your "allowed senders" list. This will allow all future CheapTickets e-mail communications to reach you appropriately.
Call our Customer Care Center at +66 600024037 and one of our Customer Care Associates will assist in getting your confirmation email to you.
Can a reservation be corrected or voided without penalty if I've made a mistake?
We understand that occasionally mistakes might be made inadvertently when using our web site. We handle these issues on a case by case basis. If you feel you have made an error in your booking please call our Customer Care Representatives at +66 600024037 for assistance.
How do I travel on an electronic ticket (e-ticket)?
CheapTickets and the airline's computer system store your ticket number and information electronically. As a result, to check in for your flight(s), all you need to provide to the airline agent is your government issued photo ID (generally a Passport) and they will access your electronic reservation and ticket. Although not required, CheapTickets recommends printing your Ticket Confirmation email and taking it with you just in case of that rare instance where the airline agent isn't able to locate your booking information.
Do I need to reconfirm my flight before departure?
Reconfirming your flights can be done 24hrs a day on cheaptickets.co.th Simply go to www.cheaptickets.co.th and click on the "my trip" link at the top left side of any page. You will have immediate access to your reservation. If any changes have been made, they will be communicated within your itinerary. You can also contact the airline twenty four (24) hours prior to departure to ensure no changes or delays have occurred. For a list of airline phone numbers, see the question "Do you have a list of airline phone numbers".
What documents do I need to pass through airport security and travel internationally?
Any time you cross an international border, you will need to provide proof of citizenship. Passport and visa requirements vary by destination and citizenship of the traveler.
It is your responsibility to ensure that you have the correct travel documents required for travel to/from all international destinations you are traveling to or through. If you do not have the required documentation you will be denied boarding at your departure point and/or into the country you are visiting. Important passport and visa information can be found on the CheapTickets website by clicking on the "travel extras" link at the top of any page and select the desired option for which you need information.
How can I get a receipt for a trip I've already taken?
Past date receipts can be accessed by selecting the "my trip" link at the top of any page of the CheapTickets website. Enter your CheapTickets Trip ID and the email address associated with the booking and you will have full access to all booking details.
Do you have a list of airline phone numbers?
We understand that there are times when you may need to call the airline directly. For your convenience airline phone numbers (where available) are provided below.
AIRLINE PHONE NUMBERS (US) - ALPHABETICAL BY AIRLINE NAME
ROYAL AIR CAMBODGE66 2653-2261
AEROFLOT 66 2251-1223
AEROSVIT 66 2654-1196
AIR ANDAMAN 66 2251-4905
AIRASIA 66 2515-9999
AIR CANADA 66 2253-0263
AIR CHINA 66 2631-0728
AIR FRANCE 66 2635-1186
AIR INDIA 66 2235-0557
AIR KAZAKSTAN 66 2637-0600
AIR KORYO 66 2234-2805
AIR MACAU 66 2238-1924
AIR NEW ZEALAND 66 2254-8440
ALITALIA AIRLINES 66 2634-1800
ALL NIPPON AIRWAYS 66 2238-5132
AMERICAN AIRLINES 66 2263-0225
ANGEL AIRLINES 66 2937-8908
ASIANA AIRLINES 66 2656-8610
AUSTRIAN AIRLINES 66 2267-0873
BANGKOK AIRWAYS 66 2229-3434
BIMAN BANGLADESH AIRLINES 66 2233-3896
BRITISH AIRWAYS 66 2636-1770
CATHAY PACIFIC 66 2263-0616
CHINA AIRLINES 66 2253-5733
CHINA EASTERN AIRLINE 66 2636-6978
CHINA SOUTHERN AIRLINES 66 2266-7888
CHINA SOUTHWEST AIRLINES 66 2634-7848
CHINA YUNNAN AIRLINES 66 2216-3377
CONTINENTAL AIRLINES 66 2267-8135
CZECH AIRLINES 66 2718-1839
DELTA AIRLINES 66 2237-6863
DRUK AIR 66 2235-6326
EGYPT AIR 66 2231-0504
EL AL ISRAEL 66 2671-6145
EMIRATES AIR 66 2664-1040
ETHIOPIAN AIRLINES 66 2237-9207
EVA AIRWAYS 66 2367-3388
FINNAIR 66 2635-1234
GARUDA 66 2679-7371
GULF AIR 66 2254-7931
INDIAN AIRLINES 66 2233-4038
JAPAN AIRLINES 66 2692-5185
JET AIRWAYS 66 2696-8980
JETSTAR AIRWAYS 66 2267-5125
KAMPUCHEA AIRLINES 66 2267-3210
KLM ROYAL DUTCH 66 2285-6470
KOREAN AIR 66 2267-0985
KUWAIT AIRLINES 66 2641-2864
LAO AVIATION 66 2535-3786
LAUDA AIR 66 2267-0873
LTU INTERNATIONAL AIRLINES 66 2267-1235
LUFTHANSA 66 2264-2484
MALAYSIAN AIRLINES 66 2263-0520
MANDARIN AIRLINES 05 3201-2689
MALEV HUNGARIAN AIRLINES 66 2614 3050
MYANMAR AIRWAYS 66 2630-0334
OLYMPIC AIRWAYS 66 2237-6164
ORIENT THAI AIRLINES 66 2267-3210
P.B. AIR 66 2261-0220
PAKISTAN INTERNATIONAL 66 2234-2961
PHILIPPINE AIRLINES 66 2672-7028
QANTAS 66 2636-1770
QATAR AIRWAYS 66 2535-5640
ROYAL BRUNEI AIRLINES 66 2637-5151
ROYAL JORDANIAN AIRLINES 66 2638-2960
ROYAL NEPAL AIRLINES 66 2216-5691
ROYAL PHNOM PENH AIRWAYS 66 2535-4849
SAUDI ARABIAN AIRLINES 66 2266-7393
SCANDINAVIAN AIRLINES 66 2260-0444
SILK AIR 66 2236-0440
SINGAPORE AIRLINES 66 2236-5301
SOUTH AFRICAN AIRLINES 66 2635-1413
SRI LANKAN AIRLINES 66 2236-4981
SWISS INTL AIRLINES 66 2636-2150
THAI AIRWAYS 66 2234-3100
TURKISH AIRLINES 66 2231-0300
TURKMENISTAN AIRLINES 66 2224-4401
UNITED AIRLINES 66 2253-0559
UZBEKISTAN AIRWAYS 66 2261-5084
VARIG 66 2231-3020
VIETNAM AIRLINES 66 2655-4420
XIAMEN AIRLINES 66 2638-2978
XL AIRWAYS FRANCE +33 3 2219 2504
What are the limits, restrictions, and applicable fees for checked baggage?
Airline baggage policies are frequently being changed. As a result we want to provide you with the most current and up to date information possible pertaining to each airlines policy and fees.
For your convenience, we provide links directly to the baggage policy guidelines for each airline from within the search results page. To access this information, following your search, click on the "baggage information" option directly below the flight availability display.
Do I need to have my tickets reissued if the airline has made a schedule change?
In most cases, it's not necessary to have your tickets reissued if there is a schedule change made by the airline. One major value of electronic tickets is that when necessary these changes are reissued automatically. CheapTickets will make every effort to inform you of any changes to your schedule and if there is a need for you to do anything.
How do I request seat assignments?
Rules for requesting seat assignments vary from airline to airline and may also be determined by the type of fare you purchased. The best way to request your seat assignments is to call the airline directly. Most air fares do allow for advanced seat requests in advance. Some special fares only permit seat assignments to be made at check-in and/or on the day of departure.
For a list of toll free airline phone numbers please see our FAQ 'Do you have a list of airline toll-free phone numbers?' found in the 'After Booking' section of our Help area You may also contact CheapTickets Customer Care Center at +66 600024037 for assistance with seat requests.
What is the "Secure Flight" program?
Secure Flight is a behind-the-scenes process that the United States Transportation Safety Administration (TSA) and airlines collaborate on to compare the information you provide within your reservation against United States government watch lists. This information is required of all passengers who are booked on flights to, from or through any United States city. The additional data elements that you may be asked to provide, such as date of birth and gender, serve to better differentiate you from individuals on the U.S. government watch list.
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